TERMS & CONDITIONS

Cancellation & Rescheduling Policy

Bookings are not confirmed until the payment is received from the customer (customer – participant on the tour)
Cancellation policy applies to all clients (client – the person who books and confirms the booking with Tour South)
No refund will be provided for cancellations made less than 48 hours in advance, or in case or no show.
A cancellation fee of 20% applies for cancellations or booking changes made less than 14 days in advance.
A 10% fee will be charged for cancellation or booking changes more than 14 days prior to departure date.
Participation entirely at own risk, with full indemnity toTour South.
Bookings are subject to minimum numbers.
Tour South reserves the right to offer an alternate trip or alternate date if the trip is cancelled by us.
On purchase of a tour No refunds will be given unless the trip is cancelled by Tour South.
All bookings must be paid in full to confirm booking unless stated or agreed otherwise.
Tour South offer deferrals or alternative dates on a case by case basis.
Guests must be at the departure point at least 15 minutes before departure time.

Please Note - If your tour is cancelled due to extreme weather conditions or mechanical breakdown you will receive a full refund of your tour price if postponement/rescheduling is not suitable. We do not cover for accommodation or travel expenses, so we do recommend you to seek an appropriate type of travel insurance.

COVID-19 Health And Hygiene:

In relation to the current social distancing measures put in place by governments to curb the current coronavirus outbreak, we would like our customers to know that we have implemented strict measures to adhere to the requirements. We will be deep cleaning all hire vehicle interiors with Dettol between each trip. Offering online check-in for reading and signing of contract/waivers to reduce paper handling etc.

Payment Methods

- Credit / Debit Cards
- WeChat Pay / Ali Pay

- Bank Deposit

Credits

This tourism website was designed and developed by Tour South.
Photographs & information supplied by Tour South.

Copyright

© Tour South. All rights reserved. No part of this website may be reproduced in any material form or transmitted to any other person without written permission of Adventure Bay Charters. You may link directly to this website provided it does appear within another frame.

Disclaimer

The content of this web site is provided for general information purposes only. The information on the web site is provided on the basis that all persons accessing the site undertake responsibility for assessing the relevance and accuracy of its content.

Through this website you are able to link to other websites which are not under the control of Tour South. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Introduction

Tour South regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Tour South website users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us at 0413 811 442.

Collection of Information

In order to use the Tour South tour service, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Tour South is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website or online payment service.

Use of Collection Information

Any details collected from Tour South customers is required in order to provide you with our online payment service, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our online payment service, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of our online payment service, you can email us at info@adventurebaycharters.com.au.

Access to Collected Information

If your Personally Identifiable Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at ben.yuan@toursouth.net

Orders

If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Tour South uses Personally Identifiable Information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at ben.yuan@toursouth.net. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Tour South may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your Personally Identifiable Information for any other purpose. Tour South does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Tour South website to external entities are not covered within this policy. Some third-party ad servers or ad networks use technology for the advertisements and links that may appear on toursouth.net send data directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

Tour South has no access to or control over these cookies that are used by third-party advertisers.

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. Tour South’ privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

Log Files

Like many other Web sites, Tour South makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons

Tour South does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser.

DoubleClick: We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.